TAYLORED CANDLE BY TAYLOR — COMBINED BUSINESS POLICIES 1. PRIVACY POLICY (UK & GDPR COMPLIANT) Last updated: December 2025 Business Name: Taylored Candle by Taylor Email: Tayloredbytaylor1@gmail.com Introduction Taylored Candle by Taylor (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK GDPR and Data Protection Act 2018. Data We Collect Personal Data: - Name - Email address - Delivery address - Phone number (if provided) - Payment information (processed securely by third-party providers) Automatically Collected Data: - IP address - Browser type - Device information - Website browsing activity (via cookies) How We Use Your Data - Process and fulfil orders - Communicate about orders or enquiries - Send updates or promotions (only if you opt-in) - Improve our website and customer experience - Comply with legal obligations Legal Basis for Processing - Contract - Consent - Legal obligation - Legitimate interest Sharing Your Data We do not sell or trade your data. We may share data with: - Payment processors - Delivery services - Website hosting providers Data Retention - Orders: 6 years - Marketing: until unsubscribed - Enquiries: up to 12 months Your Rights You may request access, correction, deletion, restriction, objection, portability, or withdraw consent.
Email: Tayloredbytaylor1@gmail.com Cookies Our website may use cookies to improve user experience. Manage through browser settings.
2. SHIPPING POLICY Processing Time - 2–5 business days - Custom items may require more time Shipping Methods (UK) - Royal Mail 2nd Class: 2–4 business days - Tracked services: 1–3 business days Shipping Fees Calculated at checkout. Delays We are not responsible for courier delays.
3. RETURNS & REFUNDS POLICY Damaged or Incorrect Items Email within 48 hours: Tayloredbytaylor1@gmail.com Include name, order number, and photos. Returns Eligibility Return within 14 days if unused and in original packaging. Exclusions: - Used candles - Personalised items - Sale items Refunds Processed 5–10 business days after inspection.
4. TERMS & CONDITIONS General By purchasing from Taylored Candle by Taylor, you agree to these terms. Products Handmade items may vary slightly. Prices Shown in GBP and may change. Payment Secure payment processors are used. Safety Information Never leave candles unattended. Intellectual Property All branding belongs to Taylored candle by Taylor